Our services

Our goal is to make sure that the passengers’ needs are always fulfilled, their minds are at ease and that they are kept well-informed during their travel itinerary, therefore removing any unknown stresses or uncertainties.

• Greeting upon arrival
• Orient and familiarize passengers with the surroundings
• Assist with digitized self-check-in
• Passenger accompaniment from one point to another
• Special assistance for those with mobility impairments

OPS representatives will readily be available to assist travelers in their check-in procedures, support them with the overall logistics of their luggage and ensure that it arrives concurrently at their destination.

• Baggage logistics at the handling system, baggage room and chutes
• Baggage interconnection management through customs
• Standard to non-standard dimensions and cargo sizes
• Passenger accompaniment from one point to another
• All other related baggage services

The travel experience can be daunting for some. Passengers find solace in knowing that there is a representative available to respond and offer them assistance and safety. OPS provides security services in all circumstances with professionalism, protecting facilities, people and their assets. OPS secures the tarmac and/or station with their transportation signaling expertise therefore assuring carrier operational effectiveness.

• Passenger inspection and screening
• Baggage inspection and screening
• Terminal and parking security
• Video surveillance monitoring
• Guidance at every checkpoint
• Ground signaling services

OPS uses eco-responsible cleaning products to meet high standards of hygiene and cleanliness. Carriers and their passengers can rely on our efficiency, reactivity and attention to detail.

• Overall cabin housekeeping
• Regular scheduled cleaning
• Disinfection of high contact surfaces (seats, seat belts, seat pockets, windows, shades, floors, carpeting, handles and more)